Custom-Made Solid Sheer Waterfall Valance

FAQ

How precise do my measurements need to be?

A size tolerance of ±1 inch is standard for made-to-order textiles, and finished width may run slightly wider than ordered to create proper pleat fullness — this is normal, not a defect.

What pleat/header styles can I choose, and does it matter which?

Header style affects both the look (tailored vs. casual) and how the curtain moves on the rod. Pick based on your rod type and desired formality — check the style options on this product for what's available, and reach out if you're unsure which pairs best with your fabric.

What's the difference between adding a blackout lining and choosing a self-blackout fabric?

A blackout lining sits behind your chosen fabric and blocks light while preserving the face color/pattern; a self-blackout fabric is woven to block light on its own, without a separate liner layer.

Can I get custom embroidery or a printed pattern not shown here?

Yes — embroidery and printing are done in our own production, not outsourced, so we can often accommodate a specific motif or color match outside our standard collections. Contact us with your reference image or color code before ordering.

Do hooks or rings come included?

Hardware inclusions vary by header style — check this product's details for what ships with your order. Rods and tracks are typically purchased separately.

Will the color match what I see on screen?

Not exactly — monitors render color differently than fabric looks in person. Because this is a custom order, please request a free swatch before ordering — returns for color or texture preference aren't accepted once production begins.

How long until my curtains arrive?

Made-to-order processing typically runs 3–6 business days, plus 4–8 business days shipping — about 7–14 business days total on a normal schedule (longer during major holidays).

How do I wash and care for these curtains?

Unless the product label says otherwise, use cold water on a gentle cycle and air dry — do not tumble dry. Natural-fiber blends like linen may show slight shrinkage over time; this is expected.

Can I return or exchange these if I change my mind?

Because this item is made specifically to your fabric, size, and style selection, custom curtains aren't eligible for return due to preference or sizing choice — only for a confirmed manufacturing defect or an order error on our end.

Can I cancel or modify my order after placing it?

Yes, within 12 business hours of payment at no cost. After that, changes or cancellations carry a 25% fee to cover fabric and labor already committed, and orders that have shipped can't be canceled.

What warranty applies to curtains?

A limited lifetime warranty covers manufacturing and craftsmanship defects — loose stitching, defective hardware, workmanship issues — under normal residential use. It doesn't cover normal wear, sunlight fading, or damage from misuse.

Why Choose Us

See How We Are Different

	VOGOL	Department Store	Specialty Stores
Healthy Curtain Cleaning Service
Own Factory	237,000 ft²
Price	$	$$$	$$$$$
Time Consuming	3–5 minutes	Half day	Half day
Custom Made
Fabric Swatches
Customer Service Hours	7 × 24h	6 × 8h	6 × 8h
Delivery Time	7–14 days	20–30 days	30–40 days
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Custom-Made Solid Sheer Waterfall Valance