Warranty Policy

At VOGOL, our goal is to make ordering custom curtains simple, stress-free, and tailored to your home. Every curtain is carefully crafted, and we stand behind the quality of our products and customer experience.

To help you shop with confidence, we provide thoughtful support before, during, and after your purchase.

Shop With Confidence

Fabric Swatches: We recommend ordering fabric swatches before placing a custom order so you can experience the texture and view the color in your own space and lighting.

Measurement Assistance: Our team provides guidance to help you measure your windows and select the most suitable styles, fabrics, and header options for your home.

Return Support: Eligible return requests may be submitted within 30 days after delivery. Please review our Return & Refund Policy for full details and eligibility requirements.

Installation Guidance: Every order includes installation instructions to help ensure proper setup. Please handle hooks, tracks, and hardware carefully during installation to avoid damage to fabrics or operating systems.

Important: Returns or refunds related to fabric color, texture, or material preference may not be accepted if fabric swatches were not requested before purchase.

Limited Warranty — Curtains & Valances

VOGOL proudly offers a limited lifetime warranty covering manufacturing and craftsmanship defects under normal residential use for our curtains and valances.

What Is Covered: If your product has a defect caused by manufacturing or workmanship — such as loose stitching, defective hardware, or operational failure — we will inspect the issue and, at our discretion, repair or replace the affected item.

What Is Not Covered:

  • Normal wear and tear, including fading from sunlight, fabric aging, slight discoloration, or natural material changes over time
  • Damage caused by water, pets, insects, improper cleaning, or misuse
  • Damage caused by incorrect installation, unauthorized modifications, or non-professional repairs
  • Changes in personal preference, interior design trends, or dissatisfaction after use
  • Products labeled as non-washable or unsuitable for machine washing
  • Commercial use or abnormal use conditions

This warranty applies only to the original purchaser and is non-transferable.

Limited Warranty — Shades

Every VOGOL shade purchase comes with a 1-Year Limited Warranty at no additional cost. For added peace of mind, you may also upgrade to a 3-Year or 5-Year Limited Warranty at checkout — the coverage is identical across all tiers, only the duration differs.

All shade warranties begin from the delivery date shown in shipping records, are extended to the original purchaser only for the original product purchased, and are non-transferable.

What Is Covered: Within the warranty period, coverage includes any defects in materials, workmanship, and internal mechanisms under normal residential use, provided the product is installed according to our installation instructions:

  • Parts: Brackets, safety buckles, operational cords and chains, and motorization components — replaced at no charge
  • Fabric and Slats: Fabric tears or defects, fabric detachment from slats, and warped or broken slats — product remade or replaced at no charge
  • Internal Mechanism: Product not raising/lowering or loss of tension — product remade at no charge

What Is Not Covered:

  • Variations in texture, weave, or color of natural materials, and slight warping in wood products
  • Normal wear and tear, including fading from sunlight, fabric aging, or natural material changes over time
  • Damage caused by water, excessive heat or moisture, pets, insects, improper cleaning, or misuse
  • Improper installation, operation, unauthorized modifications, or non-professional repairs
  • Changes in personal preference, interior design trends, or dissatisfaction after use
  • Commercial use or abnormal use conditions

What We Will Do: Should your product be confirmed defective, VOGOL will, at its sole discretion, repair or replace the product free of charge, or offer an alternative solution deemed appropriate. If a replacement is required for a discontinued product still under warranty, we will provide a substitute that closely matches the original specifications. For multi-shade orders, only the defective item will be addressed.

To process a warranty claim, proof of purchase (order number, receipt, or invoice) and photos or videos showing the issue must be provided.

Shipping Damage

Please inspect your order as soon as it arrives. Any damage that occurs during shipping must be reported to service@ivogol.com within 48–72 hours of delivery, along with photos of the damaged item and packaging. Claims submitted after this window may not be eligible for a free repair, replacement, or refund.

Custom Orders

All VOGOL curtains and shades are made to order based on the size, fabric, color, and style you select at checkout. Because each item is custom-made specifically for you, custom orders are not eligible for return or refund due to personal preference, sizing choices, or change of mind after production has begun. Custom orders remain covered under this warranty for manufacturing defects and quality issues only.

Color Disclaimer

Colors may appear slightly different depending on your monitor, phone screen, or ambient lighting when viewing product photos, as well as under different lighting conditions once installed in your home. These natural variations are not considered a manufacturing defect or quality issue. We strongly recommend ordering fabric swatches before purchase to confirm color and texture in your own space — see Fabric Swatches above.

Warranty Scope

This warranty covers the repair, remake, or replacement of the product or affected component only. It does not cover removal, reinstallation, labor costs, on-site service fees, or any third-party installation charges.

Limitation of Liability

Our sole obligation under this warranty is limited to the repair, replacement, or remake of the product (or a refund, where applicable). VOGOL is not responsible for any other losses, labor costs, installation expenses, or incidental, consequential, or special damages arising from a product defect or warranty claim.

Care Instructions

Some fabrics made from natural materials, such as linen blends, may experience slight shrinkage or texture variation over time.

Unless otherwise stated on the product page, most washable curtains should be cleaned using cold water and a gentle cycle. We recommend using a laundry bag to help protect curtain headers and hardware.

Do not tumble dry. Air drying is recommended to help preserve fabric appearance and structure.

How to Request Warranty Service

To request warranty assistance, please email service@ivogol.com with the subject line:

Warranty Request + Your Order Number

Please include:

  • A brief description of the issue
  • Clear photos showing the defect or damage

Our support team will respond within 3 business days and work with you to find the best solution as quickly as possible.

This warranty supersedes all other warranties, whether written or oral. We are not liable for incidental or consequential damages arising from product defects or breach of this warranty, and we reserve the right to inspect any part or component before providing a replacement. The exclusion or limitation of incidental or consequential damages may not apply in all states, as laws vary by location. This warranty grants you specific legal rights, and you may have additional rights depending on your state.